Shipping policy
Shipping Policy
We are committed to delivering your order in a safe and timely manner. Please read this Shipping Policy carefully to understand how your order is processed, shipped, and delivered.shopify+1
Order Processing
All orders are typically processed within 1 to 3 business days after successful payment confirmation. Orders are usually not processed, shipped, or delivered on Sundays or public holidays. During peak sale periods, festive seasons, or high order volumes, processing may take slightly longer than usual.shiprocket+1
Shipping Timelines
Estimated delivery timelines may vary depending on your location, courier partner availability, and external conditions. Orders to metro cities are generally delivered within 2 to 5 business days, while orders to other cities and towns may take 3 to 7 business days. Deliveries to remote areas may take 5 to 10 business days. These timelines are estimates only and are not guaranteed.shopify+1
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before you complete your purchase. From time to time, free shipping offers may be available on selected products, order values, or locations.shopify+1
Order Tracking
Once your order has been shipped, tracking details will be shared through email, SMS, WhatsApp, or another contact method provided during checkout. Tracking updates may take some time to become active after dispatch.shiprocket+1
Delays in Delivery
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, operational disruptions, incorrect shipping details, public holidays, or other factors beyond our control. We appreciate your patience in such cases.octolize+1
Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping information at the time of placing the order. If an incorrect, incomplete, or unreachable address is provided, delivery may be delayed, returned, or cancelled. Additional shipping charges may apply for re-dispatch where applicable.termsfeed+1
Undeliverable Orders
If an order is returned to us because of failed delivery attempts, refusal to accept delivery, or an incorrect address, we may contact you to arrange re-shipment. Any additional shipping cost for re-dispatch may need to be borne by the customer.termsfeed+1
International Shipping
If international shipping is available, delivery times and shipping rates may vary depending on the destination country. Customs duties, import taxes, and local handling charges, if any, are the responsibility of the customer unless otherwise stated.shiprocket+1
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team within a reasonable time after the expected delivery date. We will review the issue with the shipping partner and assist you with the next steps as applicable.shopify+1
Contact Us
If you have any questions regarding shipping, delivery timelines, or order tracking, please contact our customer support team through the contact details available on our website.