Return & Refund Policy
Return, replacement, and refund information
This policy explains how return, replacement, and refund requests are handled. Please read the details below carefully before raising a support request.
Available for eligible cases
Available for damaged or incorrect products after verification
Within 48 hours of delivery
Overview
This Return and Refund Policy explains the conditions under which returns, replacements, and refunds may be accepted.
We aim to provide a fair resolution process while ensuring that claims are reviewed properly before approval.
Eligibility
To be eligible for a return, replacement, or refund request, the product must be reported within the allowed claim period and must match the issue described in your request.
Please keep the original packaging, invoice, and all delivered items intact until your case is reviewed.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, replacement or refund is available after verification.
Please contact our support team promptly with your order number and clear photos or an unboxing video, if required, showing the issue and the outer packaging.
Once the issue is reviewed and approved, we will guide you on the next steps for replacement or refund.
Return Process
To initiate a request, contact our support team through the official support channels listed on the website.
Share your order details, reason for request, and supporting photos or videos where applicable.
Our team will review the request and inform you whether the case qualifies for return, replacement, or refund.
Refunds
Approved refunds are processed only after verification and confirmation by our support team.
If your case qualifies, the refund will be initiated to the original payment method or another approved mode, depending on the payment type and order circumstances.
Processing times for credited amounts may vary depending on your bank, payment provider, or platform.
Replacements
Where applicable, approved claims may be resolved by sending a replacement product instead of issuing a refund.
Replacement dispatch timelines depend on stock availability, serviceability, and internal verification completion.
Non-returnable Items
Certain items may not be eligible for return or refund due to hygiene, perishability, customization, misuse, or other policy exceptions.
Please review the product details and policy information carefully before placing your order.
Contact Support
If you need help with a return, replacement, or refund-related concern, please contact our support team with your order number and issue details.
You can reach us through our contact page, support email, or customer care number listed on the website.